Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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atc98092
Community Streaming Expert

Re: To everyone having the same "suddenly no wifi" problem

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You send a PM to a user by clicking their name, then click View profile. On their profile page is a button to send a private message. Note that the button may not appear on a mobile device browser, so you might need to use a standard computer. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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novakjstn
Level 7

Re: To everyone having the same "suddenly no wifi" problem

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My internet connection keeps dropping, however, when I test connectivity it states that I have an "excellent" connection, meaning I should not be dropping my internet connection. I also have the Roku1, that does not lose connection at all but that is a dinosaur and there is so much lag and delay its not worth using which is why I bought the new one. Loss of connectivity happens very frequently, to the point that I had purchased an Apple TV because I just couldn't take it anymore. This Roku device is no longer on my main television. Yes it is on the 2.4Ghz channel for connection. The people at Roku screwed the pooch on this. 

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Raingirl
Level 7

Re: To everyone having the same "suddenly no wifi" problem

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In the last few weeks, my connection to internet is off and on and today it's off.  I have reset my router, restarted my Roku, changed the HDMI cable, shut TV off and on and at best I get connection for a few minutes and then it goes out and now it's just out and won't connect.  My router has 2.4 GH2.  It's a dual band router but Xfinity says device works off of bandwidth it picks up and I have been using This Roku Express Model 3930X w/same router since set up and haven't had problems until now.  Serial #X00400M382WW  My acct is w/email MightyGod8@hotmail.com.  

Please advise bc I get no connectivity at all now.

 

April Larsen

 

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atc98092
Community Streaming Expert

Re: To everyone having the same "suddenly no wifi" problem

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@Raingirl Comcast has made changes to many user routers without their knowledge, and those changes can affect your Roku connection. The first thing they've done is turning off the 2.4 GHz radio. But if you're seeing your router, that's not the issue, as your Express is a single band device. The other thing Comcast has done is change the supported protocols to just G and N. It needs to be changed back to B/G/N. Even though your Roku supports both G and N, there's something specific about the Xfinity routers that seems to require that .11b is enabled as well. If you can't/don't know how to change those settings, Comcast can do that for you remotely, just like they changed it in the first place. 

It's also possible that there's interference that just started in your area, and changing the channel your router uses on 2.4 GHz might help. The three best channels to use are 1, 6 and 11. Determine which channel it's using now and try a different one.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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