Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 9

Re: To everyone having the same "suddenly no wifi" problem

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No, there's no issue with my network, same as a hundred other people posting here.  One minute, the Roku is working, then a software update, and then it doesn't work.  Nothing else changed; everything else still works.

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Level 21

Re: To everyone having the same "suddenly no wifi" problem

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[post edited] You as the end user will see at best a $5 coupon for a new Roku. I've seen far too many of them that get virtually nothing from them. Not worth the aggravation. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 9

Re: To everyone having the same "suddenly no wifi" problem

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"Not worth the aggravation. "  Your opinion is duly noted.  Meanwhile, hundreds or thousands of people coughed up money for a device that stopped working.

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Level 11

Re: To everyone having the same "suddenly no wifi" problem

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@dgg9 wrote:

No, there's no issue with my network, same as a hundred other people posting here.  One minute, the Roku is working, then a software update, and then it doesn't work.  Nothing else changed; everything else still works.


      Then there may be a compatibility issue with your device and the software update. As I said, I have a Roku Express+ 3900 series and I've had zero problems connecting to my WiFi. 

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Level 11

Re: To everyone having the same "suddenly no wifi" problem

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@C_I wrote:

@dgg9 wrote:

No, there's no issue with my network, same as a hundred other people posting here.  One minute, the Roku is working, then a software update, and then it doesn't work.  Nothing else changed; everything else still works.


      Then there may be a compatibility issue with your device and the software update. As I said, I have a Roku Express+ 3900 series and I've had zero problems connecting to my WiFi. And I updated to the software update. 9.3. 


 

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Level 9

Re: To everyone having the same "suddenly no wifi" problem

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"compatibility issue with your device and the software update"  Well yes, of course.  That's by definition a mistake by the manufacturer.

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Level 8

Re: To everyone having the same "suddenly no wifi" problem

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C I is a dumbass just trolling and probably doesn't even know he's a troll. But going out of your way to argue because your device still works is stupid and petty

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Level 9

Re: To everyone having the same "suddenly no wifi" problem

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Thanks. Roku support suggested that I connect to the internet using my phone as a hotspot, bypassing my router, and it worked! This is inconsistent with the theory that the update created a problem for the device connecting to the router. I wonder if Roku will issue a new update that fixes the problem that the device can access through the hotspot connection.

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Level 17

Re: To everyone having the same "suddenly no wifi" problem

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I hope you have unlimited data plan.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 9

Re: To everyone having the same "suddenly no wifi" problem

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This doesn't make sense.  If hundreds of Roku units suddenly can't see WiFi from routers, then the fact that your *phone* can connect to the Roku doesn't falsify the problem of router-roku.  Also, using your smart phone to source countless GB a week to your TV is not a financial long term solution, and certainly not what most people will sign up for.


@rrh wrote:

Thanks. Roku support suggested that I connect to the internet using my phone as a hotspot, bypassing my router, and it worked! This is inconsistent with the theory that the update created a problem for the device connecting to the router. I wonder if Roku will issue a new update that fixes the problem that the device can access through the hotspot connection.


 

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