Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 21

Re: To everyone having the same "suddenly no wifi" problem

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@jpnolan2002 wrote:

I tried everything ans still nothing. I can't find where can PM you my details.


To send a PM, click the person's avatar and select View profile. On their profile page is a button to send a private message.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: To everyone having the same "suddenly no wifi" problem

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3 weeks ago...what is the update? Same problem. Just started for me.  Works for a while and then off. Says no internet, but rest of house has internet.  Interesting that I can go to the ROKU channel and get that?  Yes, I’ve restarted everything multiple times.  This has been working fine for YEARS...so now what?

 

 

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Level 7

Re: To everyone having the same "suddenly no wifi" problem

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Roku Stick is not connecting to internet. It sees the Wireless Network but does not connect. I have another Roku, Apple TV and Firestick that are all working and connected to my wireless network. I have reset the Roku to factory setting, reset the TV to factory setting and reset the EERO network but it is still not working. Please help.

This problem started on 8/11.  Need help please.

 

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Level 8

Re: To everyone having the same "suddenly no wifi" problem

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Why has this thread been marked "solved" when it clearly hasn't been?

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Level 8

Re: To everyone having the same "suddenly no wifi" problem

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Yep, no wifi connection, even though my 2.4 appears in the search function.  Internet connection just doesn't work.  All my other devices work.  No Roku people to call either.  I have an Express, so I figured "you get what you pay for" might happen.  But, seeing that others are having the same issue is unnerving.  I hope they are able to send me a new box... wishful thinking... with perhaps a 9.4 update that works.  Some programmer somewhere is really laughing it up right now.

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Level 8

Re: To everyone having the same "suddenly no wifi" problem

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I fixed my issue... I had to change the broadcast channel on my router.  Call your ISP if you need help to do this.  For me, the test was running my ROKU on my iPhone hotspot, which worked.  I then changed my settings within my router and, BOOM, my Roku works.  Not a novice fix, but a fix nonetheless.

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Re: To everyone having the same "suddenly no wifi" problem

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Roku,

My version is 9.3.

I've lost WiFi connectivity over the last few days now I have found this post.

Nothing changes internally, there have been no firmware updates on my router either by me, or my ISP.

To verify the connectivity issues I hotspot my phone next to the Roku  and it detects the WiFi strength as less than one bar. I have tested this theory on multiple phones for verification of the issue and the issue persists.

I've checked my Router logs and it shows a connection was made from the Roku to my router, then a few minutes or seconds later, device disconnected.

The secret menu is also consistent with lack of connection.

 

You have effectively bricked by device.

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Level 7

Re: To everyone having the same "suddenly no wifi" problem

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I found you have an option for a factory reset. The reset is accomplished by getting to the Roku Secret screen. The Secret screen is activated by clicking the Home button five time next the fast forward button three time times  and then the rewind button  two times. You will have the option do the factory reset which means you have reactivate your Roku thru the website, Also, you can do a software update even though the Roku say there no internet; it will show a percentage update being performed.

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Level 9

Re: To everyone having the same "suddenly no wifi" problem

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There are easier ways to get a factory reset .. but it might be different between Roku Models.  I simply went to settings - advance settings - factory reset.   Not that it did any good.  

I spent several hours with the folks over in SW Asia over this.  both spectrum and Roku. they were equally worthless in solving this problem and they like to blame each other rather than truly looking at the problem and coming up with a viable solution.  

All evidence suggests that Roku pushed an update that broke older modems. I don't know what their testing of new product involves (or even if there is one) but this one they missed something.  Over multiple threads there is one common theme  roku models of every stripe suddenly quick working.  They show a strong wireless connection but no internet connectivity.  a fair number of problems involve Spectrum ISP.  

The one solution that so far seems fairly universal is to swap out your modem for a newer one.  when I took mine back the lady said they don't even carry that model anymore.   I have been messing with computers for most of my career both as a hobby and as a job. All the troubleshooting Roku gives you on their website and in this thread is worthless for this particular problem. Their service desk is unhelpful they will lead you through all the same trouble shooting that "Danny" says to do in the early responses and then will say"contact your ISP).  your ISP will lead you through a bunch of equally worthless exercises and say "contact roku" and back and forth you go.  

Do what most of the rest of us did,  Swap out your modem for a newer model. and if that doesn't work "fade back 10 yards and punt" as my father used to say. 

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Level 7

Re: To everyone having the same "suddenly no wifi" problem

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Yet another one. I had a Premiere+ fail about a month ago and have just had the replacement fail in exactly the same way. Both will connect to a phone hotspot if I hold the phone within a few inches, but nothing further away than that. Going back to Amazon Fire. Buyer beware, Roku hardware simply doesn’t last more than a few months.

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