Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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JackN777
Level 9

Re: To everyone having the same "suddenly no wifi" problem

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@dgg9 wrote:

There’s clearly a raging pandemic of wireless problems


Yep It's that Roku-19 WiFi strain.

- Roku Express+ 3910X
- Roku Express+ 3910RW
- Roku Express+ 3710X
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HBritton2017
Level 7

Re: To everyone having the same "suddenly no wifi" problem

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Ok I tried connecting to a hotspot and it works but then what? I disconnected and tried again and it still didn’t find our WiFi. What else do I have to do to see if this trick works?But how does it find all the neighbors? Every single WiFi network except the one it’s connected to for the last year. I’m so confused and annoyed! 

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mmortal03
Level 10

Re: To everyone having the same "suddenly no wifi" problem

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@HBritton2017 wrote:

Ok I tried connecting to a hotspot and it works but then what? I disconnected and tried again and it still didn’t find our WiFi. What else do I have to do to see if this trick works?But how does it find all the neighbors? Every single WiFi network except the one it’s connected to for the last year. I’m so confused and annoyed! 


Unless Roku actually pushes out a fix to this bug that you could then install while connected to the hotspot, then all connecting to the hotspot does is prove that there's nothing physically wrong with your Roku, and that the problem lies in Roku's most recent firmware. For the record, what is your wireless router make and model?

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HBritton2017
Level 7

Re: To everyone having the same "suddenly no wifi" problem

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I honestly don’t know....it’s Netgear and less than a year old. According to my husband it’s a good higher end one. 🤷🏼‍♀️ Always worked just fine until one moment it just decided to stop. 😫 So this literally means we can’t use our TV anymore? We can’t just go buy a new one. This is crazy to me...especially that there is no customer support. If a problem is their fault and can’t be fixed then we should all be getting refunds. ☹️

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renojim
Community Streaming Expert

Re: To everyone having the same "suddenly no wifi" problem

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@HBritton2017, if your TV is seeing every Wi-Fi but yours, the most likely reasons are that your router is set to a channel that Roku doesn't support or it's using OpenWRT or something similar and needs to be updated or reconfigured.  Find out what Wi-Fi channel your router is using.

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HBritton2017
Level 7

Re: To everyone having the same "suddenly no wifi" problem

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Ok I googled and still don’t know how to find out what WiFi channel it’s on. Lol I don’t see why anything would have suddenly changed, we haven’t messed with anything at all. :-/

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atc98092
Community Streaming Expert

Re: To everyone having the same "suddenly no wifi" problem

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Most WiFi routers are set to automatically assign a WiFi channel, and it can also change the channel if it determines that it is getting interference. But they don't always choose well, and some routers can use channels that Roku devices don't support. For the 2.4 GHz band, Roku devices only work on channels 1-11. 

Every router manufacturer will have their configuration settings buried in a different location. Most often it is listed under a radio tab, or something similar. If you could look up the make/model number of your WiFi router, we could look for a manual and try to assist. 

Dan

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HBritton2017
Level 7

Re: To everyone having the same "suddenly no wifi" problem

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Ok I found it and it says 60. How do I change it? And how the heck did it change in the first place when I’ve been using it just fine forever 🤦🏼‍♀️

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atc98092
Community Streaming Expert

Re: To everyone having the same "suddenly no wifi" problem

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60 is a 5 GHz channel, not the 2.4 GHz band. I can't recall if you said what Roku player you have. Many Roku players are only single band, and don't support 5 GHz. The 2.4 GHz channel is the one you need to determine. 

Dan

Roku Community Streaming Expert

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HBritton2017
Level 7

Re: To everyone having the same "suddenly no wifi" problem

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Oh my gosh I fixed it! I don’t know what the heck happened but I downloaded the Netgear app and went to try and connect and it wouldn’t connect to our WiFi either! But I kept seeing “Netgear5G” pop up and even though that’s not the name of our network I tried logging into it with the password on the bottom of our router and somehow it worked! So that network was popping up on our Roku TV too and I signed into it and it works now. It’s like our network disappeared and was replaced with this one with a different name. 🤷🏼‍♀️

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