Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BrentF
Level 8

The word "Roku" floating around a black screen???

Jump to solution

I disconnected (unplugged) my Roku device for a couple hours. Plugged it back in, turned on the TV with the Roku remote. The TV comes on, but all I get is the Roku logo floating around my blank screen. Nothing happens when I press any of the buttons on the remote. I thought it was resetting, but it's been 20 minutes now. What to do?

0 Kudos
1 Solution

Accepted Solutions
BrentF
Level 8

Re: The word "Roku" floating around a black screen???

Jump to solution

Now that it's fixed, I'm replying to my own question, for the future benefit of others.

I PRESSED THE RESET BUTTON. THAT FIXED IT!!

While I appreciate that they responded, of the two responses I got from "community streaming experts", one of them included 8 questions and no suggestions. The other was more pragmatic, his suggestion that I unplug and replug my device led me to discover that there's a tiny reset button on the device.

View solution in original post

0 Kudos
6 REPLIES 6\
DBDukes
Community Streaming Expert

Re: The word "Roku" floating around a black screen???

Jump to solution

That sounds like the Roku Logo Screen Saver.

Are you sure you unplugged the Roku? That is, removed power? You didn't simply unplug the HDMI connector? You actually removed power?

Which brings up another question? Why? Why did you feel that unplugging the Roku was the thing to do? What was going wrong that doing a power restart was the action to take?

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
0 Kudos
BrentF
Level 8

Re: The word "Roku" floating around a black screen???

Jump to solution

I unplugged the Roku, removed the power. I unplugged the HDMI connector and unplugged the power. The reason why, why I felt that unplugging the Roku was the thing to do: I was panelling the wall to which my TV was/is mounted; the TV and Roku had to be removed, temporarily. Nothing was going wrong and I was not attempting a reset. 

Simply, I unplugged/disconnected my Roku, because I had to move things around, and now that I've reconnected it, it is not giving me a picture and the remote does not have any affect on the TV. Do you know what I should do to reactivate it?

Thank you

0 Kudos
renojim
Community Streaming Expert

Re: The word "Roku" floating around a black screen???

Jump to solution

With the TV on, disconnect the power from the Roku for a few seconds and reconnect it.  You should see the Roku startup animation and then the Home Screen.  Do you now if you have an IR or an RF (point anywhere) remote?  Did you try new batteries in the remote?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
BrentF
Level 8

Re: The word "Roku" floating around a black screen???

Jump to solution

Now that it's fixed, I'm replying to my own question, for the future benefit of others.

I PRESSED THE RESET BUTTON. THAT FIXED IT!!

While I appreciate that they responded, of the two responses I got from "community streaming experts", one of them included 8 questions and no suggestions. The other was more pragmatic, his suggestion that I unplug and replug my device led me to discover that there's a tiny reset button on the device.

View solution in original post

0 Kudos
renojim
Community Streaming Expert

Re: The word "Roku" floating around a black screen???

Jump to solution

To be fair, you never stated what model you have and on some that "tiny reset button" is almost impossible to find.  Unplugging the power is far easier for most users.  If you can't find the power plug then you probably can't see well enough to enjoy streaming anyway.

At least now you know what to do the next time it happens and the next time you have a problem be sure to answer those 8 questions first!  It saves those trying to help a lot of time and frustration.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
BrentF
Level 8

Re: The word "Roku" floating around a black screen???

Jump to solution

Yours was the helpful response. Thanks

 

0 Kudos