Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

TCL Roku TV not connecting to wifi, MAC address all zeros

Our TV had been working decently until we got home 07/22. We turned it on and it refused to connect to our wifi. It had the day before and we were able to watch it w/ no issues. Our wifi is not the issue and our TV sits on the shelf above it. Our MAC address says all zeros though. Help? We've reset it, unplugged it, tried to reset the wireless connection, and then finally did a factory reset. Nothing has helped.

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Roku Employee
Roku Employee

Re: TCL Roku TV not connecting to wifi, MAC address all zeros


Thanks for the post.

For further assistance with this issue, you will need to contact TLC. I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: or at 1-877-300-8837.


Danny R.
Roku Forum Moderator
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