Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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bjernigan23
Level 7

TCL Roku TV, Not Connected to Internet, Missing Remote

We have a TCL Roku TV and we're missing the remote.  It's not connected to the wifi anymore - not sure if it's the same wifi from when it was originally connected or not.  The remote is lost - so I just purchased the newest Roku Voice remote (compatible with ALL Roku TVs).  I can't get the remote to pair with the TV, so I can't get to the setting to access the wifi.  Any help??

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2 REPLIES 2\
olivia831
Level 7

Re: TCL Roku TV, Not Connected to Internet, Missing Remote

I am having the EXACT same issue. Just purchased the new Roku Voice remote from Best Buy after confirming it was compatible with our TCL Roku TV and no luck. It just won't pair. I also tried the "non-remote" hacks with my mobile hot spot and it's as if the Roku part of the TV isn't "on," even when my TV is on. 

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Burningdrake
Level 7

Re: TCL Roku TV, Not Connected to Internet, Missing Remote

We were having the same problem and I searched around and nobody has a clear answer and we came across it by mistake while I was on the phone with my family in a different state. You can use the reset button on the TV to reset the TV and put your new remote into pairing mode and it will pair with the remote. If it doesn't work the 1st time turn the TV off, and then back on with the remote in pairing mode and it should pair.

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