Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jay28
Level 7

Re: Suddenly unable to connect to wireless network

Thank you, @renojim This worked for me. I have Comcast. I went into my WiFi settings and sure enough, there was only g/n. I changed the channel to b/g/n. I did this through my phone, on my Xfi app. As far as my limited IT knowledge is, the g/n and b/g/n is about compatibility. The b representing older device compatibility) and the n is about speed. Again, my limited knowledge here. The entire process of changing this setting was straightforward and though I did fear I might mess something up, it worked out fine.

For the record, the dame issue happened to me that happened to you. First, I restarted my roku. Then, I checked my wifi password. Then, I restarted my roku again. Then, I unplugged my roku. Then, I unplugged my TV. None of that worked. At this point, I considered throwing my roku away. Instead, I decided to restart my router. Then, I tested my internet connection. Then, restarted my roku, unplugged, etc. Nothing was working. Finally, I decided to log into this community and at the end of a similar post, I saw the link for more posts about this. Here I am, satisfied enough to write all of this. Thanks again, @renojim 

0 Kudos
jay28
Level 7

Re: Suddenly unable to connect to wireless network

Use the Xfi app. It allows you to control all of your home network (wifi) settings. Go to 'Network Details' (at the top of screen)-->'Advanced Settings' (at the bottom of screen)-->'Manage WiFi Channel (at top of screen)--> Edit Channel (at the top - choose which wifi Channel you are using - most likely 2.4 GHz)--> Select drop down 'carrot' (down-pointing arrow looking thing). This is where you will see the b/g/n  g/n option.

Hope this helps!

0 Kudos
J_kipe
Level 8

Re: Suddenly unable to connect to wireless network

I found the problem to be the Roku device. I eliminated the Xfinity as being any issue, as I swapped out the Express 4k unit from living room to problem area. It worked flawlessly. The problem unit a special model that only Walmart was selling. This unit wouldn't work in living room either even though it's next to Xfinity tower.

 

Seems strange that I saw no suggestions from anyone from Roku support. 

0 Kudos
MS10
Level 7

Re: Suddenly unable to connect to wireless network

  • This totally worked for me!  After hours of plugging and unplugging and even speaking to Xfinity (you can actually speak to a person!) I got enough courage to mess with router and presto!  Thanks jay28 for the detailed instructions!  
0 Kudos
Whitingj0002
Level 7

Re: Suddenly unable to connect to wireless network

I am having this same issue. Started yesterday 2/25/2022.

Two roku devices in Two different rooms on different access points. 

spectrum service and router. 

0 Kudos
renojim
Community Streaming Expert

Re: Suddenly unable to connect to wireless network

@J_kipe, the Express 4k supports 5GHz Wi-Fi, so yours may be connecting to that band.  The b/g/n thing only applies to devices connecting to the 2.4GHz band.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Ppelton
Level 8

Re: Suddenly unable to connect to wireless network

I can’t connect either it not even showing my network on the scan 

0 Kudos
renojim
Community Streaming Expert

Re: Suddenly unable to connect to wireless network

@Ppelton, that's a different problem.  Does it show any networks?  What's the model number of your Roku device written on it somewhere?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
kittkatt6668
Level 7

Re: Suddenly unable to connect to wireless network

i bought a new roku premium device from Canadian tire and it STILL wont connect to my working wifi (works for everything else) the error code is 014.30       i have been able to connect for multiple days out of no where . i am not sure what else to try just wondering if this app name is a short form? i cant find it either... thank you in advance jay28

0 Kudos
Ppelton
Level 8

Re: Suddenly unable to connect to wireless network

My internet provider finally called back about my router and like many others the 2.4 was turned off on my dual broadband router . The router specialist made some adjustments on my router and my ROKU is now working better than it ever has .  Honestly my entire household internet service is better . Problem solved thankfully …

0 Kudos