Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
My Roku premiere has all of sudden issues connecting to my wifi, I did all the trouble shooting steps other than purchasing a new router. Restarted router/roku multiple times. All my other devices work including the smart tv it's connected to. I've only had this for a few months. It's literally 10 feet away from the router. Is it broken?? Please help
My Premiere has the worst reception of any device I've ever owned and I've seen reports of the same. I don't know if it's always been that way or not, but one thing that's troubling is that it's pretty hot. Again, I don't know if it has always been that way. I didn't notice how horrible it was until I traveled with it; it's always been within a few feet of my router. Another person with poor reception also noted the high temperature. You can see the temperature from the "Platform Secret Screen" - press Home 5 times, then FF (>>), Play/Pause, Rewind (<<), Play/Pause, FF. My temperature is 90C. The theory is that the electronics have just cooked. What does the "Signal strength" show on the Settings->Network->About page? Mine always showed Poor when I was traveling (and it was no more than 20 feet from the router in another room), but it shows Good now that it's 3 feet from the router in the same room.