Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ckostyn
Level 7

Sudden intermittent Wifi connection problem and volume buttons no longer work on the remote.

My wifi connection is very strong, and there hasn't been a problem, ever. Now, periodically, my Roku seems to lose the signal (I get the lack of connection error). I have to unplug the Roku Ultra and that solves it - until the next time. This started 2 weeks ago and is increasing in frequency. No other devices have an issue. Is it possible that my Roku Ultra is dying? The volume/mute buttons on the side of the remote no longer work. Very odd.

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2 Replies
frankkasten
Level 8

Re: Sudden intermittent Wifi connection problem and volume buttons no longer work on the remote.

I too have an Ultra and experience the same connectivity problems lately.  No idea what's going on.  Annoying!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sudden intermittent Wifi connection problem and volume buttons no longer work on the remote.

Hi everyone,

Thanks for the posts.

Have you tried changing the wireless broadcast channel on the router to see if you are still experiencing the same issue?

In regards to your remote volume issue, have you tried re-pairing your remote to your TV? For more information about how to re-pair your remote, visit our Support pages here: 

How do I set up my Roku® enhanced remote to control my TV?
Why is my Roku® enhanced remote not controlling volume and power on my TV?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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