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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Ladyferrell21
Newbie
‎08-06-2022 02:23 PM

Stuck on reset screen with remotes

I reset my Roku, it is showing the screen with the remotes on it. My phone that the Roku is set up on wifi is no longer working and the remote is broken.

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1 REPLY 1
AvsGunnar
Community Streaming Expert
‎08-06-2022 03:30 PM

Re: Stuck on reset screen with remotes

@Ladyferrell21 

If you have a new Roku device (never been set up), or you have Factory Reset a Roku device, then a physical remote will be needed to proceed through setup and activation of the Roku device.

RokuTVs and Roku streaming players can be set up with universal streaming remotes (IR-based) compatible with Roku or with replacement Roku Voice Remote.  Roku Streaming sticks will need a Roku Voice Remote. (RF/wifi remote).

If you need a remote quickly, Walmart, Best Buy, Target, etc carry replacement Roku Voice remotes which will work on all the above mentioned Roku devices. 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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