Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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GDL400
Level 7

Stuck at setup new wireless connection

Am unable to get past this screen at setup. The SET UP NEW WIRELESS CONNECTION is highlighted but I cannot get any further. 

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2 Replies
renojim
Community Streaming Expert

Re: Stuck at setup new wireless connection

Do any of the buttons on the remote do anything?  I assume the remote must be working since you got this far and that you've tried pressing OK.  What model number is it?  Is it a box, stick, or actual TV?  At least on the boxes the light should flash when you press a button on the remote.  Have you tried the simple things like unplugging the power and plugging it back in?

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GDL400
Level 7

Re: Stuck at setup new wireless connection

I have the Ultra box.  Cannot get past the connect screen.  I have rebooted my cable box, wi-fi router and roku.  Nothing works

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