Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ossman
Level 7

Stuck at Wireless page

Hi everyone

When setting up my Roku streaming stick plus, I can only get to the page that asks you to choose a network. I can see my network name, but when I try to click on it nothing happens. I can scroll through many network options, but I cannot actually select a network to put in a password. Someone help? I just bought my Roku and I cannot even get past the set up.

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DBDukes
Community Streaming Expert

Re: Stuck at Wireless page


@ossman wrote:

Hi everyone

When setting up my Roku streaming stick plus, I can only get to the page that asks you to choose a network. I can see my network name, but when I try to click on it nothing happens. I can scroll through many network options, but I cannot actually select a network to put in a password. Someone help? I just bought my Roku and I cannot even get past the set up.


That's completely unexpected and highly unusual. I have multiple Streaming Stick+ devices and they all work great.

Try a Factory Reset on the device next time you try. Press and hold the Reset button for no less than 30 seconds. The length of time is important.

Another possibility to pursue is finding on which channel your network is operating. It could be the network is on a channel that Roku doesn't play nice with. Roku utilizes standard channels, but not all networks follow that same process.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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