Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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sHosier88
Level 7

Streaming player won't work

I have a Roku express and the following keeps happening after I've reset.
Choose network...(chose network and entered password)
✓wireless connection
✓internet connection
Then freezes and reboots. Occasionally goes through to software update then says unable to update. So the process starts again.

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2 Replies
Twinmom22
Level 7

Re: Streaming player won't work

Mine is not working either. Happened about 15 minutes ago. I have tried everything to get it to work. I only purchased it 4 days ago. I wonder if Roku is having an issue?
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Roku Employee
Roku Employee

Re: Streaming player won't work

Hi,

Thanks for letting us know about the issue that you are experiencing.

Have you tried unplugging your wireless router/modem to reboot your network, then restart your Roku and try again from there? If that isn't working, I would again suggest trying another wireless network, such as a mobile hotspot to set up your device.

For more tips and troubleshooting steps regarding this type of issue, can you visit out support page What should I do if my Roku® device is unable to update software?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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