Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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craigstew
Level 7

Streaming Stick+ will not connect to my network

I have done everything Roku has instructed me to do. Turn off router, unplug stick and turn back on and still it Roku Stick will not find my network. I have restarted the Stick, even though it can see it and has Excellent signal strength. I have even done a system restart and a Network Connection reset and still it cannot connect to my network. I even set a static IP address via the MAC address and still it cannot connect. I re-install my old streaming stick and it works perfectly, but now I don't have the features the +stick had. So much for upgrading. Please REFUND my $$ for new Sticks I purchased.

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Basil
Level 10

Re: Streaming Stick+ will not connect to my network

You aren't going to get a refund by posting to the User Support Forum. Use the proper form at https://support.roku.com/ You'll need your receipt where you bought it, and it must be within the return window.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

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Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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