Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Streaming Stick+ will not connect to my network

I have done everything Roku has instructed me to do. Turn off router, unplug stick and turn back on and still it Roku Stick will not find my network. I have restarted the Stick, even though it can see it and has Excellent signal strength. I have even done a system restart and a Network Connection reset and still it cannot connect to my network. I even set a static IP address via the MAC address and still it cannot connect. I re-install my old streaming stick and it works perfectly, but now I don't have the features the +stick had. So much for upgrading. Please REFUND my $$ for new Sticks I purchased.

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Level 10

Re: Streaming Stick+ will not connect to my network

You aren't going to get a refund by posting to the User Support Forum. Use the proper form at You'll need your receipt where you bought it, and it must be within the return window.
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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