Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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LiamMichael
Level 7

Streaming Stick stuck at ROKU Screen

I have 2 ROKU Streaming sticks - one works fine the other is stuck at Bouncing ROKU Screen. I have reset all network connections. Hardware RESET ROKU on 3 TVs in the house and shut off all WiFi (Even Phones) and tried to reset. Any other ideas before I throw it in the trash?
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2 Replies
boogernose
Level 18

Re: Streaming Stick stuck at ROKU Screen

You need to do a Hard Reset or Factory reset not just a reset per se.

What ever means you are doing this by probably a pin hole hold it much longer.

You can try disconnecting it from all power for a while and holding the pin hole in.

Is it a new one???? Focus on the troublesome stick.

You should be getting beyond the Bounce at any rate.

---A problem clearly stated is a problem half solved---.
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Wyka
Level 7

Re: Streaming Stick stuck at ROKU Screen

Hi,

Did you try to switch things around: sticks, power adapters? You should try factory reset anyway, holding the reset button for 30 seconds (not less) - do not pay attention to what happens onscreen.

Jakub

 

 

 

Jakub Wyka

Login path: https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-streaming-stick-and-samsung-tv... pimion.com

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