Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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mccorsm
Level 7

Streaming Stick stuck at ROKU Screen

I have 2 ROKU Streaming sticks - one works fine the other is stuck at Bouncing ROKU Screen. I have reset all network connections. Hardware RESET ROKU on 3 TVs in the house and shut off all WiFi (Even Phones) and tried to reset. Any other ideas before I throw it in the trash? 

 

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3 Replies
renojim
Level 21

Re: Streaming Stick stuck at ROKU Screen

Are you using the supplied power adapter?  Have you tried switching things around - power adapters, TVs, sticks?

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mccorsm
Level 7

Re: Streaming Stick stuck at ROKU Screen

Yes I have swapped the TVs and the PS. It follows the Stick. Thanks!

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renojim
Level 21

Re: Streaming Stick stuck at ROKU Screen

Sounds like a bad stick, but make sure when you try the factory reset using the reset button make sure you hold it in for no less than 30 seconds regardless of what's happening onscreen.

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