Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Streaming Stick + sees 5Ghz network, but will not connect Error 014

Brand new Streaming Stick + sees 5Ghz network, but will not connect, showing Error 014.

Based on other posts, I've tried changing the channel on which the router broadcasts 5Ghz with no improvement.  I double-checked the password many times.

I'm able to connect to the 2Ghz network (happens to be the same password), but prefer to use 5Ghz.

What else can I try - where can I get some support?

Thanks

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