Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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LB07740
Level 7

Streaming Playback Constantly Interrupted on TCL TV

I have had a TCL Roku TV for about a year and use a wired connection to my fios router. We have gigabit service and the speed is consistently 500MB+ which should be more than sufficient for streaming on a single device.

The problem comes with streaming almost every service...including Hulu, MLB, NHL, Netflix, Peacock, and Paramount+. In some cases (e.g., Hulu) I can be 5-15 minutes into a program before it hangs and I get a message that there is a network error. Retry does nothing and I have tried the standard reset your router and network connection with no difference. For MLB I can get to the list of games, but when I select one I get a spinning baseball ball before it times out with a network error.

This is, as you can imagine, super frustrating and I don't know where to go with this. Could it be the TV? Verizon is useless beyond resetting my connection.

TBH I thought that going wired would eliminate these issues. 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Streaming Playback Constantly Interrupted on TCL TV

Simply, a good fast connection between you and your internet supplier cannot fix problems further upstream that occur before the data is sent in that last step to you.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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renojim
Community Streaming Expert

Re: Streaming Playback Constantly Interrupted on TCL TV

Could be the TV; could be Verizon; could be Verizon's equipment.  It certainly shouldn't be happening with that connection.  Wired should be rock-solid, but just for fun you might want to try a wireless connection.  Taking a Roku to someone else's place to connect to a different network can be a useful troubleshooting technique, but it's much more difficult with a TV.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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