Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jscott1
Level 7

Someone else is controlling our Roku device. Help!

When the rook is left without activity for more than about 1 hour. Someone begins controlling the Roku, navigating to locations and mostly adding channels to our Roku. When we begin using the remote control "they will keep trying to make selections until they recognize that we are using the rook and then they will stop until the rook is left unattended again.  I think it has been hacked... but I am not sure.  I have searched Roku topics as well as youtube and not successfully found a similar situation... Help.

0 Kudos
7 REPLIES 7\
makaiguy
Community Streaming Expert

Re: Someone else is controlling our Roku device. Help!

The only possibility that comes to mind is that someone is piggybacking on your home wifi and using the Roku mobile app to control your Roku.  They can view anything on The Roku Channel via the app.  It would have to be someone in close enough proximity to connect to your wifi.  If you don't have a password on your net, configure your router to add one so your neighbor can't connect.  If you have a password, change it.  Either way, you'll need to reconnect your Roku to your net via the new password.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
Mike225Mike
Level 8

Re: Someone else is controlling our Roku device. Help!

yup.  Did that and a 10 other things to beef up security which I have plenty of, didn't work.  Love the units, had them a while but this is the first and only time I've ever been hacked and it's sure leaning towards the roku.  When they're all off and unplugged, every device in the house works as it should.  If you have any suggestions, since it seems they're working fine on your side, they would be greatly appreciated.

0 Kudos
makaiguy
Community Streaming Expert

Re: Someone else is controlling our Roku device. Help!

What model Roku(s)? I'm wondering about some sort of spurious IR interference.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
0 Kudos
Mike225Mike
Level 8

Re: Someone else is controlling our Roku device. Help!

I have the roku ultra.  The 4670rw...4 of them.  The one in the black box with the jbl headphones. 

 

0 Kudos
Mike225Mike
Level 8

Re: Someone else is controlling our Roku device. Help!

I'm hoping you're right cause I'm constantly shutting off wifi to get it, who or What off my network.  It's actually getting worse.  I'm going to see if buying a new router as well as getting a new modem will do the trick.  Just silly to throw money away like that.  So again, I hope what your thinking is right....the for getting back. Let me know if you come up with anything else. 

0 Kudos
Strega
Level 15

Re: Someone else is controlling our Roku device. Help!

Next time is starts doing something, try covering the IR receiver and see if that helps.  (I'm not sure exactly where it is on your model, but it's small enough to just cover the whole front with your hand.) This is to eliminate stray IR.  If this helps, likely causes are flickering lights and a "lost" remote that is being squeezed by sofa cushions. (Sounds silly but it comes up on AV forums repeatedly.)

0 Kudos
Mike225Mike
Level 8

Re: Someone else is controlling our Roku device. Help!

Nope, doesn't sound silly.  I'll give it a shot...appreciate it.

0 Kudos