Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Someone else is controlling our Roku device. Help!

When the rook is left without activity for more than about 1 hour. Someone begins controlling the Roku, navigating to locations and mostly adding channels to our Roku. When we begin using the remote control "they will keep trying to make selections until they recognize that we are using the rook and then they will stop until the rook is left unattended again.  I think it has been hacked... but I am not sure.  I have searched Roku topics as well as youtube and not successfully found a similar situation... Help.

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7 Replies
Level 19

Re: Someone else is controlling our Roku device. Help!

The only possibility that comes to mind is that someone is piggybacking on your home wifi and using the Roku mobile app to control your Roku.  They can view anything on The Roku Channel via the app.  It would have to be someone in close enough proximity to connect to your wifi.  If you don't have a password on your net, configure your router to add one so your neighbor can't connect.  If you have a password, change it.  Either way, you'll need to reconnect your Roku to your net via the new password.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
Level 8

Re: Someone else is controlling our Roku device. Help!

yup.  Did that and a 10 other things to beef up security which I have plenty of, didn't work.  Love the units, had them a while but this is the first and only time I've ever been hacked and it's sure leaning towards the roku.  When they're all off and unplugged, every device in the house works as it should.  If you have any suggestions, since it seems they're working fine on your side, they would be greatly appreciated.

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Level 19

Re: Someone else is controlling our Roku device. Help!

What model Roku(s)? I'm wondering about some sort of spurious IR interference.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 8

Re: Someone else is controlling our Roku device. Help!

I have the roku ultra.  The 4670rw...4 of them.  The one in the black box with the jbl headphones. 

 

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Level 8

Re: Someone else is controlling our Roku device. Help!

I'm hoping you're right cause I'm constantly shutting off wifi to get it, who or What off my network.  It's actually getting worse.  I'm going to see if buying a new router as well as getting a new modem will do the trick.  Just silly to throw money away like that.  So again, I hope what your thinking is right....the for getting back. Let me know if you come up with anything else. 

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Level 10

Re: Someone else is controlling our Roku device. Help!

Next time is starts doing something, try covering the IR receiver and see if that helps.  (I'm not sure exactly where it is on your model, but it's small enough to just cover the whole front with your hand.) This is to eliminate stray IR.  If this helps, likely causes are flickering lights and a "lost" remote that is being squeezed by sofa cushions. (Sounds silly but it comes up on AV forums repeatedly.)

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Level 8

Re: Someone else is controlling our Roku device. Help!

Nope, doesn't sound silly.  I'll give it a shot...appreciate it.

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