Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Bds1135
Level 7

Slow internet download speed

I have a roku 2 and my internet download speed is 5mb.  The speed on my android phone is 240mb.  I have both connected to the 5gighertz.  Any suggestions?  Thanks

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: Slow internet download speed

I would try to reset my internet connection to the Roku.

See if this helps - it has worked for me numerous times:

Restart your router (even if other devices have no problem finding and connecting).

After the router comes back up, restart the Roku via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart) to start with a clean slate.

Reconnect to your network.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Bds1135
Level 7

Re: Slow internet download speed

I was hoping this would work but it didn't.  Any other suggestions?  Maybe it's come time to upgrade my roku?

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renojim
Community Streaming Expert

Re: Slow internet download speed

Try using a different Wi-Fi channel.  Just avoid the middle ones.  Choose a low numbered or a high numbered channel.

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Bds1135
Level 7

Re: Slow internet download speed

My router has nine different wifi channels for 5gigahertz.  I tried all of them.  A couple gave 3mb and the rest 5mb.  Is it possible at this point that I might have a faulty roku?  I bought it off of Ebay.

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renojim
Community Streaming Expert

Re: Slow internet download speed

9 channels sounds strange since there should be at least a few dozen.  Have you given any of the 2.4GHz channels a try?

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makaiguy
Community Streaming Expert

Re: Slow internet download speed

Some route


@renojim wrote:

9 channels sounds strange since there should be at least a few dozen.  Have you given any of the 2.4GHz channels a try?


The nine 5 GHz channels supported by Roku devices are 36, 40, 44, 48, 149, 153, 157, 161, and 165.

The other channels assigned to the 5 GHz band between 49 and 148 are shared with other uses such as military, radar, and weather. These channels are termed DFS (dynamic frequency selection) and routers are supposed to automatically switch to a different channel if they detect one of these channels is in use in your area. Roku devices don't support these DFS channels and some home routers don't even include them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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