Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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RussGin12
Level 7

Sky WiFi ...Roku won't connect

Just purchased roku express...it won't connect to Sky broadband .. password etc correct...all connections are fine as is signal strength ?

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renojim
Community Streaming Expert

Re: Sky WiFi ...Roku won't connect

Sky Wi-Fi is a UK thing, right?  I don't think this has anything to do with you not being able to connect, but be aware that if it's not an Express 4k (it's always best to give us the model number, not the name) it will only connect to 2.4GHz and only channels 1 to 11.  Make sure your router does not have its channel set to "Auto".

If this is a new device and you're trying to activate it, try using the hotspot on your phone (if possible) just to get through the initial setup.  Make sure it's set to use 2.4GHz and a channel from 1 to 11.

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