Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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MMJax
Level 8

Since update, Screensavers stops and Roku drops internet signal.

I have 2 Roku Ultra devices. Both updated recently - one on 11/4 and the other on 11/5- to version 10.5.0 Build 4198

Since then, when the system is idle the screensaver will stop after awhile and the tv screen shows No Signal.  If I press the home screen button, it immediately reconnects to the signal and the home screen comes up. 

It seems like a problem with the screensaver.  It never did this before the update.

 I don't see any settings available other than the screensaver wait time to wait before the screensaver activates.  Nothing that would limit the length of time it stays on.

4 REPLIES 4\
AvsGunnar
Community Streaming Expert

Re: Since update, Screensavers stops and Roku drops internet signal.

@MMJax 

Some Roku devices now have an additional "Power Savings" feature implemented in OS 10.5 update. 

Navigate to Settings...System...Power and Uncheck to Disable this feature. (20min inactivity). 

Post back with an update if this resolves your issue and your Roku model number. (Settings...Systems..About)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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greenwillow
Level 8

Re: Since update, Screensavers stops and Roku drops internet signal.

Same issue on our Ultra 4800X, only it never shows the screensaver, just goes straight to "no signal" since the 10.5 update - and also goes straight to "no signal" when powering on, until we hit the home button. Roku really needs to make available a rollback feature if they're not going to thoroughly check their updates before rollout. I just unchecked the power savings feature, hopefully that will fix it.

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renojim
Community Streaming Expert

Re: Since update, Screensavers stops and Roku drops internet signal.

@greenwillow, look for a "power saving" setting under Settings->System->Power and disable it.  See if that fixes your problem.

Roku Community Streaming Expert

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greenwillow
Level 8

Re: Since update, Screensavers stops and Roku drops internet signal.

So far this seems to have worked. Thank you! Smiley Happy

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