Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Boopboop
Level 7

Setup issues

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Just bought a Roku express; for setup it gives me the option to choose English then choose network; shows 2 green checks next to wireless connection and internet connection. Freezes after this point. Have done factory reset, unplugged both the device and WiFi router cannot get passed this point. 

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renojim
Community Streaming Expert

Re: Setup issues

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The only thing I can suggest it to use your phone's hotspot (if possible) to get through the initial setup.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Setup issues

Jump to solution

The only thing I can suggest it to use your phone's hotspot (if possible) to get through the initial setup.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Boopboop
Level 7

Re: Setup issues

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Thank you very much ! That worked !! 

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