Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Boopboop
Level 7

Setup issues

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Just bought a Roku express; for setup it gives me the option to choose English then choose network; shows 2 green checks next to wireless connection and internet connection. Freezes after this point. Have done factory reset, unplugged both the device and WiFi router cannot get passed this point. 

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renojim
Level 21

Re: Setup issues

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The only thing I can suggest it to use your phone's hotspot (if possible) to get through the initial setup.

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renojim
Level 21

Re: Setup issues

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The only thing I can suggest it to use your phone's hotspot (if possible) to get through the initial setup.

View solution in original post

Boopboop
Level 7

Re: Setup issues

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Thank you very much ! That worked !! 

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