Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Setup WIFI connection

I activated the Roku at my house using my WIFI account and then mailed the Roku to my parents to plug it in at their house (as they wanted access to Netflix etc) - they clicked on their router name and entered their password for their WIFI but it won't connect them and saying its not the right password (but is quoting my router name) - can this Roku not be set up at one location and then used at another with a different WIFI connection?

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Community Streaming Expert

Re: Setup WIFI connection

I would tell them to go into Settings->System->Advanced system settings->Network connection reset and click on Reset connection then try again.  It shouldn't be necessary, but give it a try.

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