Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Setup Premier internet

Roku Premiere - Anyone any ideas? I have had a Roku stick for 6 years, thought I'd upgrade to Premier- Unit connects to Wi-Fi but will not connect to the internet. I've turned off & on the router – TV – Computer and restarted Premiere.

Premier still doesn't want to connect to the Internet. My TV is a JVC LT-32C360.

I put my old stick back in and all works fine! HELP!

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Roku Employee
Roku Employee

Re: Setup Premier internet


Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Danny R.
Roku Forum Moderator
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Level 7

Re: Setup Premier internet

Hi Danny

Yes Router is 2.4

I don't want to start messing with channels as I will have to retune other devices.

Router and TV are fixed (about 2.5mtrs) and my old Roku works fine, no problems

I have only just purchased the Premium unit, it connects with WiFi fine but then cannot connect with the internet. So it has never worked.

I've gone back to using my old stick and will send the new one back.


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