Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I have two Roku boxes and until this past weekend they were both working fine. Suddenly, on August 14, both devices simply stopped working, saying there was no Wi-Fi signal available. Other devices, such as laptops and phones, still recognize the Wi-Fi. I can connect my Roku to my iPhone using The iPhone as a hotspot but it does not see the router. There has been no change in the router settings. Seems like a lot of people are having this problem, and every once in a while, somebody from Roku logs in and asks a lot of questions about your device model, etc., which is a good way of not responding to the issue. This is clearly a widespread problem.
No guarantees, but this has always worked for me when I've needed to re-establish the WiFi connection on a Roku device:
Reboot your router (Yes, do this even if your other devices have no problem finding and connecting to your network.)
When your router comes back up, restart your Roku via: Separate Roku device: Settings > System > System restart Roku TV: Settings > System > Power > System restart
Reconnect to your network via Settings > Network > Set up connection
If this still doesn't work, try pulling the power plug on your Roku for a minute or so then plugging it back in. When it's finished restarting, try to reconnect the network again.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X