Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Amanda0726
Level 7

Ruko wont connect to my wifi even after i have restarted my router!!!! HELP!

  • I'm having issues with my Ruko connectioning to my wifi. I've called my provider and its not on their end. I have reset my router multiple times!!! I even upgraded my internet cause I thought that was the problem. My wifi will show on the connection screen but won't connection. I've tried EVERYTHING! It's worked perfectly fine for the last 2 years. I even bought a new roku and still nothing! Any suggestions?!?!?! 
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4 REPLIES 4\
lalsop
Level 7

Re: Ruko wont connect to my wifi even after i have restarted my router!!!! HELP!

I'm having the exact same issue and Roku customer service says it's my ISP, even though we haven't made any changes at all. Very frustrating!

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makaiguy
Community Streaming Expert

Re: Ruko wont connect to my wifi even after i have restarted my router!!!! HELP!

@lalsop& @Amanda0726 -

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
christinaE
Level 7

Re: Ruko wont connect to my wifi even after i have restarted my router!!!! HELP!

im having the same issue i deactivated my accounts ive reset ivd unplugged and plugged in. ive literally tried everything i dont have the roku remote but i do have the roku remote via the app

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DBDukes
Community Streaming Expert

Re: Ruko wont connect to my wifi even after i have restarted my router!!!! HELP!


@christinaE wrote:

im having the same issue i deactivated my accounts ive reset ivd unplugged and plugged in. ive literally tried everything i dont have the roku remote but i do have the roku remote via the app


You can't use the app until you're connected to the network. You need a remote.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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