Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku wont connect to internet

I have three Roku devices and none will connect to the internet. I have my laptop,  etc all connected to internet. Internet signal is strong and I have reset internet many times. Nothing, it cannot find my internet. I have reset each device, moved them to different TV's and nothing. This just happened in the last two days. Very frustrating,  If it doesnt get fixed I am switching from Roku to a Fire Stick. 

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2 Replies
Level 21

Re: Roku wont connect to internet

Need to know which model Roku players you have. Not just their name, but their model number. If your wireless is only using the 5 GHz band, many Roku devices won't work on it. And if the 5 GHz channel is using what is known as a DFS channel, even dual band Roku devices won't see the wireless.

Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku wont connect to internet

I have the same problem in Colorado Springs.  Yesterday, both Roku sticks worked fine.  Today, neither Roku stick can see my wireless network.  I've rebooted the router and restarted the Roku sticks but no luck.  Interestingly, Roku did an update yesterday...