Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku won't recognize my wireless extender.

My roku will not recognize my wireless extender.  I tried restarting the roku and my modem and no luck.  It refuses to see the extension.  The previous suggestions did not resolve this problem.

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1 REPLY 1\
Community Streaming Expert

Re: Roku won't recognize my wireless extender.

Two questions:

Does your extender operate in the 2.4 GHz wifi band?

If not, is your Roku an Express or Premiere?  These are budget models that have single band wifi radios that only support the 2.4 GHz band, but not the 5 GHz band.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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