Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku won't recognize my wireless extender.

My roku will not recognize my wireless extender.  I tried restarting the roku and my modem and no luck.  It refuses to see the extension.  The previous suggestions did not resolve this problem.

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Level 21

Re: Roku won't recognize my wireless extender.

Two questions:

Does your extender operate in the 2.4 GHz wifi band?

If not, is your Roku an Express or Premiere?  These are budget models that have single band wifi radios that only support the 2.4 GHz band, but not the 5 GHz band.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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