Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Knxyxlaa12
Level 7

Roku won’t pick up my wifi

I have been having this problem for 2 weeks I have restart tried to update it with a. Chip and nothing and I have been having this tv for one month I keep going to network and it shows that there is not wifi around no names of the wifi isn’t picking up I keep scanning it to check again and nothing shows up

0 Kudos
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Roku won’t pick up my wifi

Hi @Knxyxlaa12,

It sounds like your Roku device may be having trouble connecting to your home network. 

What Roku model device are you using?

We recommend starting here to troubleshoot Network issues: What should I do if I cannot connect to my home network or ...
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.

Keep us posted and we'll continue assisting from there if needed.

Thanks,
Mary

0 Kudos