Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Roku won't connect to my internet, and cannot factory reset because I forgot my PIN
I have tried reconnecting to the network, restarting Roku (both via screen and via pinhole on device), and starting my router. I cannot get my roku to connect to the wifi despite my wifi working on everything else. I tried to go back to factory settings to just start over, but I forgot my PIN number. I went online on my laptop and changed my number, but now I cant get back to the factory reset because my Roku isn't connected to wifi to see that I changed my PIN. Is there any way to fix this? I have the cheapest device (not sure the name, but I've had it for a little over a year and haven't had this problem).