Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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lynnclowey
Level 7

Roku won’t connect to internet anymore

I have a two rokus one in my bedroom and the other in the living room. Both have been used for many years with no connection problems. However today the one in the bedroom disconnected from the internet and will no connect. I reset it multiple times and even factory reset it. Rebooted the internet as well. The wifi is perfectly fine as the one in my living room is connected. I have a roku express

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6 REPLIES 6\
Msboop
Level 7

Re: Roku won’t connect to internet anymore

I’m having the same exact issue!  Help!  Anyone?

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Rosamae37
Level 7

Re: Roku won’t connect to internet anymore

my roku want connect with my wifi I had reset it n it still want work I restart it n every thing I need to know what to do 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku won’t connect to internet anymore

Hey everyone,

Thanks for the posts. 

Do you get an error code or message? Feel free to refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is a Roku Express or Roku Premiere, please note that both devices are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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alan11
Level 7

Re: Roku won’t connect to internet anymore

I have the same exact same problem. Happened two days ago.

 

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alan11
Level 7

Re: Roku won’t connect to internet anymore

My Roku has been fine for a long time. Why would  need to change things now ?

 

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renojim
Community Streaming Expert

Re: Roku won’t connect to internet anymore

@alan11, do you control your router or does your ISP?  If it's your ISP, then you never know what they will screw up.  If it's you, then Rokus do die, especially if it's model 3920.

Roku Community Streaming Expert

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