Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Id423
Level 7

Roku won’t connect to hotspot

My hotspot was working perfectly fine before on the roku and now it won’t connect. It connects to other devices so it’s not the hotspot it’s the roku

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku won’t connect to hotspot

Hi,

Thanks for letting us know about the issue that you are experiencing.

In general, we don't recommend using mobile hotspots to connect a Roku device. 

You can see more tips for troubleshooting a wireless network connection outlined here: https://support.roku.com/article/208755728-what-should-i-do-if-i-cannot-connect-to-my-home-network-o...

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Kroninn
Level 7

Re: Roku won’t connect to hotspot

Yeah, well, I guess my two Rokus will go in the garbage and be replaced with a competitor that will.  Roku used to connect to my hotspot.  Even my Xbox does.  It doesnt seem like a technology problem but. Some other reason.  That must be why Jeff Bezos has all the market share.  He creates things people want.  I hope all do the same.  Here's some advice,  make and maintain product flexibility or you will end up in the trash heap of failed tech companies.

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knisical
Level 7

Re: Roku won’t connect to hotspot

I'm having hotspot issues as well. The Roku express won't even show my hotspots as available networks. Tried from my iPhone, iPad, and from my vehicle hotspot. It notices and connects to my home network without issues. From reading multiple posts online, this seems to be something that was done around Aug/Sept 2020, as there are a bunch of reports at that time of "failing to connect to hotspot" despite previously being able to connect. 

 

Unfortunately, as Roku responded that they do not recommend hotspots, I'll go back to my FireStick which had no issues. I was hoping for the Roku because it was easier to airplay.

 

At the very least, if Roku recommends against hotspot use, it should clarify if they actually prevent hotspots (Roku imposing their discretion), or whether they simply don't recommend them due to data caps (customer's discretion).

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renojim
Community Streaming Expert

Re: Roku won’t connect to hotspot

Make sure you're using a 2.4GHz hotspot and not 5GHz.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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knisical
Level 7

Re: Roku won’t connect to hotspot


@renojim wrote:

Make sure you're using a 2.4GHz hotspot and not 5GHz.


You're right! Thats the issue! Thank you.

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