Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku won't connect to Wifi it was connected to?

I am having an issue my Roku it has been connected and now won't connect to the router at all, doesn't even "see" it. All my other devices are connected, but it does not "see" the router. I restarted my router, my Roku, factory reset my Roku, all of the suggested steps prior. All the wireless signals it gets, is weak, doesn't connect, even if I use my mobile hotspot it's weak(that connected but faint) that's in the same room. It I shouldn't have to move my Roku around or into another room, when it has been working just fine in the room it is in. I want to connect it back to my router, could an update messed with signal? Some assistance would be great, thank you.
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Community Streaming Expert

Re: Roku won't connect to Wifi it was connected to?

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Level 7

Re: Roku won't connect to Wifi it was connected to?

My roku is doing the same th ik ng only my home screen will not show up. It just shows the roku name like its loading & searching for connection. My wifi signal is not low either,& it connected to my mobile hotspot.

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