Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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loandbeholt
Level 7

Roku won't connect to Spectrum after power outage

I'm using a Roku Express on an Aquis Sharp smart TV. I've got Spectrum internet, and my wifi is connected fine. But after a recent power outage, my Roku simply won't connect to my internet. It WILL connect to a mobile hotspot, but that's not a permanent solution I can use. Spectrum refuses to troubleshoot a third party app, especially since other devices will connect to the wifi. And Roku has decided not to offer agent support for my device (classic). 

Yes, I've tried: resetting my roku, and my wifi, complete factory reset of my roku, unplugging it for a whole day, etc. I've scoured the forums here. 

So what exactly am I supposed to do here? 

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6 REPLIES 6\
renojim
Community Streaming Expert

Re: Roku won't connect to Spectrum after power outage

When you say, "won't connect to my Internet", could you be more specific?  Is it connecting to your Wi-Fi, but then failing the Internet connection test?  Connecting to Wi-Fi (your local network) and connecting to the Internet are two different things.

In the past people with Spectrum having connection issues solved their problem by getting a new modem from Spectrum.  I have no idea why it worked, but there were several people that reported success going that route.

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Betsberk
Level 7

Re: Roku won't connect to Spectrum after power outage

I'm a spectrum customer and having this problem, too. All my devices are running off the modem fine after multiple modem and router restarts. The Roku 4 starts up, gets to the jingle and then freezes. I tried factory reboot as well and swapped out the HDMI cable. It's frozen on the purple striped screen of death. 

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loandbeholt
Level 7

Re: Roku won't connect to Spectrum after power outage

It's not connecting to the Wifi, it fails step 1 of the connection on Roku. It can still recognize the excellent signal strength, but won't connect to it. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku won't connect to Spectrum after power outage

Hi @Betsberk @loandbeholt,

Thanks for reaching out regarding the network issue you are experiencing.

We recommend starting here to try to troubleshoot network issues: http://go.roku.com/connectivity. 

If the issue still persists, it is more effective to try contacting Spectrum or your Internet service provider to report the issue, and so they could perform troubleshooting. 

Let us know how it goes!

Regards,

Mary

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loandbeholt
Level 7

Re: Roku won't connect to Spectrum after power outage

I've obviously already done that. If Roku had any agents available to serve my unit, that would've been clear already. 

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renojim
Community Streaming Expert

Re: Roku won't connect to Spectrum after power outage

@loandbeholt, does it display any error code?

One thing to try is a "Network connection reset".  You can find it under Settings->System->Advanced system settings.

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Help others find this answer and click "Accept as Solution."
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