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5650heather
Level 7

Roku will not stream all apps after power outage

Netflix and Disney+ work just fine. Prime says no internet connection. Display does not show time or display ads. Power outage did occur. Tried everything shy of factory reset. Anyone have this issue?

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku will not stream all apps after power outage

Hello @5650heather

Thanks for reaching out here in the Community!

Does the issue only occur on Amazon Prime Video? If so, you can try removing then re-installing the channel. To ensure the process is successful, make sure to restart your Roku device before adding the channel again.

You can visit this Support article for detailed instructions: How do I resolve channel playback issues?

Let us know how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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