Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Has this Roku ever been set up and linked to your Roku account? Only Rokus that already have been activated can use the hotel/dorm connection feature.
If it has NOT already been set up and linked, and if you have a phone with WiFi hotspot capabilities, you can initially set up your Roku and link to your account via the hotspot.
It may be necessary to do a factory reset to initiate the setup process anew. [If you have established control via the remote, use menu path Settings > System > Advanced system settings > Factory reset. If not, while powered up, press and hold the reset button on the Roku for at least 30 seconds].
Once the setup and linking is accomplished, you could then shut down the hotspot and try the hotel/dorm setup again.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X