Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Adub123
Level 7

Roku will not reconnect after restarting device and router. Correct password is being put in

Seems my router may have disconnected at some point. All other devices that require WiFi are completely fine and working, however 2 of my Rokus are not reconnecting no matter the instructions I follow!!

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku will not reconnect after restarting device and router. Correct password is being put in

Hi @Adub123

Thanks for the post.

Could you tell us if you are getting an error code or message? What Roku model device are you using? Refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected devices are Roku Express or Roku Premier, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About or underneath the player itself.

Keep us updated. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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