Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MGF1956
Level 7

Roku will not find my wifi.

I have multiple TVs with Roku devices.  Suddenly all the devices will not find my wifi.  All other devices (laptops, iPads, Mac's) are connected to the wifi with no problems.  My neighbor's wifi is listed but not mine.  They even identify a printer's wifi that I have on the network. 

I have unplugged and replugged my wifi, I have done a soft and hard reboot/reset of the Roku devices, and I even tried to reset the Roku to factory settings.  Still, no wifi.  I can understand having issues with one Roku device, but all of them?

I also have a TV with Roku that is hardlined into the internet and it works fine.

0 Kudos
6 Replies
atc98092
Level 21

Re: Roku will not find my wifi.

Have you rebooted your router? Just a guess, but it sounds like it's possible your 2.4 GHz radio has locked up (or something similar) but your 5 GHz is still working. Most Roku devices only support 2.4 GHz, so won't see the 5 GHz radio. But your other devices might all support 5 GHz.

As a said, just one possibility. With so many devices all disconnected at one, it seems unlikely to be the devices. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
MGF1956
Level 7

Re: Roku will not find my wifi.

Yes, I rebooted my router multiple times.

The devices were working fine a couple of days ago. 

I considered a software update was pushed to the devices and doesn't comply with my wifi.  Just a thought.

0 Kudos
atc98092
Level 21

Re: Roku will not find my wifi.


@MGF1956 wrote:

Yes, I rebooted my router multiple times.

The devices were working fine a couple of days ago. 

I considered a software update was pushed to the devices and doesn't comply with my wifi.  Just a thought.


Yes, the same thought went though my mind, but I'm not aware of any OS update being pushed recently. It's been several weeks since the last update on any of my devices. In fact, I just checked the Roku TV I use as a monitor next to me, and it hasn't received an update since June 19.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
MGF1956
Level 7

Re: Roku will not find my wifi.

I fixed the problem.  It was the wifi.  I worked with it and all is good.

Thanks for the reply and help.

0 Kudos
atc98092
Level 21

Re: Roku will not find my wifi.


@MGF1956 wrote:

I fixed the problem.  It was the wifi.  I worked with it and all is good.

Thanks for the reply and help.


Can you be more specific about the problem and fix? Might be of assistance to someone else. Smiley Very Happy

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
makaiguy
Level 20

Re: Roku will not find my wifi.

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-won-t-connect-to-netwo...

See if the post linked to above helps.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos