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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kramer2020
Level 7
‎02-22-2021 07:32 PM

Roku will not connect to wireless network

My Roku device has completely stopped connecting to the internet. 

All of the other devices in the house connect to WiFi fine, computers, phones, smart TV, other streaming devices, etc. Same thing is happening with my Roku TV, so this seems to be a Roku issue and not wireless connection issue. 

I have tried every option posted. Restarted my router. Restarted my device. Reset my device to factory settings. 

Nothing works and there is no option to speak and or email customer support to try and resolve the issue. Does anyone have any suggestions other than the above mentioned and just getting a Apple TV or Amazon fire stick? I've never encountered this type of problem with either of those devices so that seems like the best option. 

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AvsGunnar
Community Streaming Expert
‎02-22-2021 08:07 PM

Re: Roku will not connect to wireless network

First thing to check is that both your 2.4gz and 5gz bands of your router are enabled and broadcasting.  Are you able to verify what frequency channels the router is assigning and what channel the Roku is connecting to?

What Roku device are you having probs with? Settings...System...About (Model#)

What kind of router?

Can your device see the network and connect to network but not internet?  

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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