Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Bwicks1019
Level 8

Roku will not connect to internet all of a sudden.

My Roku Premier is now not connecting to my internet. Never had this problem before, I have had it for over 2 years now and now I get an error message when trying to connect to my internet that says 041.40. It will connect to my hotspot but not my home Wifi. I need to figure out how to fix this issue. I tried several of the solutions they showed on the discussions, but nothing has worked. I don't have cable, so this is my only source of watching television. PLEASE HELP!

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5 REPLIES 5\
StreamerUser
Level 20

Re: Roku will not connect to internet all of a sudden.

041.40 indicates an incorrect password - make sure you are entering the password correctly.

Sometimes firmware updates in either modems/routers/gateways or client devices (like a Roku) can make certain password characters no longer viable, or can change wireless parameters (especially with 5Ghz) causing this to occur, so you might try changing your SSID password and/or verifying your 2.4Ghz and 5Ghz settings.

Since your 4620 is dual band, you might also try separating the 2.4 and 5Ghz SSIDs, so you can connect to one or the other (assuming they arent already separate).

 

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Malima
Level 7

Re: Roku will not connect to internet all of a sudden.

I'm having same trouble after a planned/update outage. I have restarted the modem and roku still not connecting.

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Bwicks1019
Level 8

Re: Roku will not connect to internet all of a sudden.

I put the correct password in. I had to restart my router and modem and do a hard reset on my Roku.
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StreamerUser
Level 20

Re: Roku will not connect to internet all of a sudden.


@Bwicks1019 wrote:
I put the correct password in. I had to restart my router and modem and do a hard reset on my Roku.

Is it connecting now?

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Bwicks1019
Level 8

Re: Roku will not connect to internet all of a sudden.

Yes it is connecting now. Thank you

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