Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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gguy9
Level 7

Re: Roku will not connect to Wi-Fi anymore

I am having the same issues with my Insignia Roku.  Not able to connect to Wi-Fi. I have tried everything suggested, factory reset, moving router closer, modem reset, etc. 

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Donny_DD
Level 8

Re: Roku will not connect to Wi-Fi anymore

I don't know how far back and/or how many times I posted to this thread. I tried every "solution" for months and months with no success.

 

My ultimate solution was to get a FireStick. Better in every imaginable way. F**K Roku and their terrible customer service!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku will not connect to Wi-Fi anymore

Hey @gguy9

Thanks for posting here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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gguy9
Level 7

Re: Roku will not connect to Wi-Fi anymore

@RokuKariza-D I have tried everything in the links you provided. Nothing has worked for months now. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku will not connect to Wi-Fi anymore

@gguy9

Appreciate the prompt response. 

Please reply here with the serial number of the affected Roku device. It can be found in Settings > System > About. Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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gguy9
Level 7

Re: Roku will not connect to Wi-Fi anymore

@RokuKariza-D 
Here is my serial number: 2N0008997607

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku will not connect to Wi-Fi anymore

@gguy9

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

We appreciate your patience and understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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