Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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kgiri247
Level 7

Re: Roku utlra poor wired Connection

"jontalk" wrote:
"twiceover" wrote:
"bkimura" wrote:
I’m seeing the same problem on my Ultra. I’m getting approximately double the throughput connecting wireless (5ghz) versus wired.  Leaving on wireless for now  as my wired speeds were running around 40mbs vs 90mbs for wired. (150mb Comcast service)  any idea if this has been acknowledged by Roku and are there any plans to address it?  Thanks. 

It's known that Ethernet connections on Roku have topped out around 20-40mb.  Internet streams generally would never hit it.  If you aren't seeing any degradation in quality of the stream then it is working as expected.

Interesting..I have a 4 year old Roku 3 using a wired connection and in Settings>Network it shows a speed of 65 mbps just above the date when it was last checked! I was contemplating upgrading to a 4640 but after reading this and other posts about DD+ issues with OS9, it seems like I'd be better to leave well enough alone!

I noticed the problem over Ethernet a free months ago. I just couldn't get 4k streams to work from the Plex app. Previously everything worked fine. After checking everything on the network I tried connecting to my 5ghz wifi and 4k streams work perfectly. Swapped cables, switches and can confidently say the problem is with the Roku Ethernet side. I only noticed it when Plex stopped being able to stream large bit rates on my lan.

I suspect an update broke things for me, for now wifi works so it works but this was the main reasons I got an ultra.
Dsenvivo
Level 7

Re: Roku utlra poor wired Connection

Same here on Ethernet using a nighthawk 7000 router and have 200 MBPS speed. All other devices Apple TV & Android clock in high and so does my wireless but the wired ROKU connection is at 39-67 mbps. 6 cat Ethernet cable used and even tried different ports on router but still get orange dot from router telling me connection is bad. It just started about 1 month ago. I tried factory reset and network test nothing. Must be a bad patch from ROKU. Hope they fix this issue. I have ROKU ultra 4660X
atc98092
Level 16

Re: Roku utlra poor wired Connection


@Dsenvivo wrote:
Same here on Ethernet using a nighthawk 7000 router and have 200 MBPS speed. All other devices Apple TV & Android clock in high and so does my wireless but the wired ROKU connection is at 39-67 mbps. 6 cat Ethernet cable used and even tried different ports on router but still get orange dot from router telling me connection is bad. It just started about 1 month ago. I tried factory reset and network test nothing. Must be a bad patch from ROKU. Hope they fix this issue. I have ROKU ultra 4660X

All Roku devices with a wired connection use Fast Ethernet, which has a theoretical maximum speed of 100 Mbps (real world about 90). I have also found that Roku devices never seem to accurately report their network speed, always reporting far lower than actual. If you're streaming from the Internet, there's no reason to be concerned, as nothing streams higher than about 20 Mbps. My Ultra reports a network speed of 65 Mbps, while my Internet speed is 90. But I can stream my HD movie rips, which I can monitor peak speeds of 70-80 Mbps, without issue. I only run into buffering with my UHD movie rips, which can exceed 130 Mbps, which exceeds the limit of Fast Ethernet anyway. So for those movies I use my Nvidia Shield, which has a Gigabit Ethernet connection. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Re: Roku utlra poor wired Connection

I'm running into the same problem, and support was useless.  

I have an ultra with wired connection, and a Express wireless.

 

My phones, tablets, laptops, desktops, all 100mbps.

 

Both Roku devices, 6 - 12mbps.  No streaming apps will even load.  Get network error.

doesitmatter
Level 9

Re: Roku utlra poor wired Connection

And there are more people complaining about this exact issue on another thread. The 9.2 update has completely messed up the ethernet port on the Ultra. And in turn the box runs slow, barely loads channels, grainy picture, etc.

A factory reset will do absolutely nothing to fix the issue, you need to switch over to Wifi in order to make this box usable.

This is absolutely ridiculous that Roku is not acknowledging they screwed up and stating they are working on a fix. I buy a box with an ethernet for a reason and Roku is charging us an extreme premium for it. I don't want to use WiFi if I did, I would have bought one of the subpar models.

Bourdalene
Level 7

Re: Roku utlra poor wired Connection

Same issue with Roku ultra 4660-X2.
No Ethernet connection.
I can connect another device to the SAME cable and get excellent connection.
Why are they ignoring this?

doesitmatter
Level 9

Re: Roku utlra poor wired Connection


@Bourdalene wrote:
Same issue with Roku ultra 4660-X2.
No Ethernet connection.
I can connect another device to the SAME cable and get excellent connection.
Why are they ignoring this?


I agree, they're just completely ignoring the fact they have borked the software and then proceed to ignore it all. They roll out an update that just further messed things up, over sending out an update to roll things back until they figured out what they did.

I've noticed that most of the complaints are about the Ultra, I mean it's one device how hard is it to fix it? If they can't manage to fix just one of their devices maybe they should stop with the endless series of models.

Black Friday is next week and I'll be looking seriously at switching companies/devices, I rely on these devices for tv/entertainment as I do not have cable. Roku has made it clear since they've become bigger and bigger, they don't care....

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Community Manager
Community Manager

Re: Roku utlra poor wired Connection

Hi everyone, 

Thanks for continuing to share your reports. If you are experiencing an issue connecting via ethernet, please reply with more information about the specific make/model of router or switch that you are using. This information helps us investigate these reports more effectively. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Re: Roku utlra poor wired Connection

I too am experiencing this problem.  My Roku Ultra is a 4670X model with 9.2.0 build 4750-46. I run a Comcast xfinity 175mbps service. My modem is a Arris SB8200 doc says 3.1 which I am actually getting 220mbps.  Running thru a Linksys 3200wrt router.  All my connections are FAST except the ROKU Ultra Ethernet port.  I get 110mbps on the roku in wireless 5Ghz connection. But only about 65mbps on the roku in wired mode.  Also I am connected via cat8 cable from my modem to my router and cat7 from the router to the Roku.  You would think the wired would be faster then the wireless.  This is annoying as I bought this to run wired not wireless.  The Roku is brand new only 2 weeks old.  None of the prior posts to fix work so don’t give me some **bleep** that I didn’t do a proper reset or such as ALL my devices are fast except the Roku wired port.  

atc98092
Level 16

Re: Roku utlra poor wired Connection


@Streaminguser1 wrote:

I too am experiencing this problem.  My Roku Ultra is a 4670X model with 9.2.0 build 4750-46. I run a Comcast xfinity 175mbps service. My modem is a Arris SB8200 doc says 3.1 which I am actually getting 220mbps.  Running thru a Linksys 3200wrt router.  All my connections are FAST except the ROKU Ultra Ethernet port.  I get 110mbps on the roku in wireless 5Ghz connection. But only about 65mbps on the roku in wired mode.  Also I am connected via cat8 cable from my modem to my router and cat7 from the router to the Roku.  You would think the wired would be faster then the wireless.  This is annoying as I bought this to run wired not wireless.  The Roku is brand new only 2 weeks old.  None of the prior posts to fix work so don’t give me some **bleep** that I didn’t do a proper reset or such as ALL my devices are fast except the Roku wired port.  


The wired connection will never be faster than potential wireless speeds. The Ethernet connection is only 100 Mbps (called Fast Ethernet), which real world will top out at about 90. Your wireless has the potential to run a Gigabit or more, but Roku devices don't have the hardware to support that high a speed. But wireless on a Roku has always had the potential for higher speeds than wired. 

And with my older Ultra (4640), 65 Mbps is all I ever see from it as well. But my wireless is even slower, so there's something wrong with the WiFi radio in mine. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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