Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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CiLe
Level 7

Roku ultra won't connect thru verizon iphone 11 hotspot

The older roku connects automatically to iphone 11.

2020 roku ultra shows the iphone and the password is correct and the iphone has 4 bars. The verizon hotspot works with ipad and windows 10 computer. But the roku ultra won't go to the internet. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra won't connect thru verizon iphone 11 hotspot

@CiLe

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
With more information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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