Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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mm7
Level 7

Roku ultra no longer connects automatically

I have a Roku ultra that is now just over a year old. It used to always stay connected to my wireless network. I typically turn it on at 6pm everyday and off around 10pm. Now when I turn on my tv and roku everyday, the roku is not connected to my wireless network. When I go to settings and try to reconnect to the network, it remembers the network credentials but does not connect. I have to reset/reboot the roku every time. When I do this, it automatically connects to the network. I have reset all network connections and reentered the password and everything and that did not fix the issue. I have to reboot my roku daily. I have no issues with my internet connection and when I check my connection or signal strength in the roku settings it says “Excellent.” What is wrong with my roku?  

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5 Replies
DBDukes
Level 16

Re: Roku ultra no longer connects automatically

I'm not clear about a couple of things. You say that you turned your Roku off nightly at 10:00? How? There's no off switch on a Roku Ultra. Were you pulling the power from a switched outlet/power strip or something?

And, if you were turning it off, why the concern over rebooting daily? I'm obviously missing or misunderstanding something.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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mm7
Level 7

Re: Roku ultra no longer connects automatically

I meant that I turn my tv on/off everyday at those times. At some point between 10pm to 6pm the next night the roku drops connection to the network and won’t reconnect until I reboot the roku. 

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DBDukes
Level 16

Re: Roku ultra no longer connects automatically

Settings > System > About

What is the model number and Software version?

Settings > Network > About

Wireless channel?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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mm7
Level 7

Re: Roku ultra no longer connects automatically

Model: 4670X Roku Ultra

Software: 10.0.0 build 4185-46

Wireless channel: 149

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DBDukes
Level 16

Re: Roku ultra no longer connects automatically


@mm7 wrote:

Model: 4670X Roku Ultra

Software: 10.0.0 build 4185-46

Wireless channel: 149


You've restarted the device, you have a recent model device, and your 5 GHz network is using a good channel. I'm stumped. There are some other users that have better network knowledge, and you've provided good info to help them start. 

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos