Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Md3d
Level 7

Roku ultra lt will not connect to the internet

Was working fine 2 days ago but all of a sudden it lost internet connection. It gives trouble code 009. It will connect to wifi but not the internet. Also will work off of my mobile hotspot but can't keep using my data plan. Checked all connections and did all the restarts, followed all the trouble shooting procedures but still will not connect. Seems that Roku customer service is non existent. Can't find a working number to contact them and site support is just a frustrating loop. Anyone have any suggestions that may help? Thanks

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3 Replies
Hunter13
Level 8

Re: Roku ultra lt will not connect to the internet

Agree!  This is very frustrating!!!!!!!!!!!  There is no customer support!!!!!!!  I need a phone number!!!!!!  Yes, I agree, it is just one big frustrating loop!!!!!!!!!!!!!!!!!! 

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StreamerUser
Level 16

Re: Roku ultra lt will not connect to the internet

https://support.roku.com/article/208755728

Common Roku error codes and recommended actions

  • Error code 009
    • Try step 3 above: This code means your Roku device is connected to the router, but not able to connect to the internet. If no connection exists, contact your ISP for help. If your computer has an internet connection and you still see Error 009, restart the Roku device (see step 5b above).

3) Check to see that your router is working properly. Using your computer or mobile device, connect to your home network and try accessing the internet by launching a public website like www.roku.com. If you can connect to the internet from another device, your router is successfully providing internet access and you can move to the next step. If you are unable to connect to the internet, try restarting your router (see step 5b below) before contacting your ISP.

Telephone support doesnt exist - they used the pretext of California's draconian COVID19 lockdown to end it.

However, chat and email are available:

https://support.roku.com/contactus/contact-options   (choose setup/ultra/other/need more help?)

 

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makaiguy
Level 20

Re: Roku ultra lt will not connect to the internet


@Md3d wrote:

Was working fine 2 days ago but all of a sudden it lost internet connection. It gives trouble code 009. It will connect to wifi but not the internet. Also will work off of my mobile hotspot but can't keep using my data plan. Checked all connections and did all the restarts, followed all the trouble shooting procedures but still will not connect. Seems that Roku customer service is non existent. Can't find a working number to contact them and site support is just a frustrating loop. Anyone have any suggestions that may help? Thanks


I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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