Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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BrutonGaster
Level 8

Roku suddenly won't connect to wifi

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Today 9/17/2021 my Roku Express stopped connecting to my WiFi.  I have done the following steps:

1. restarted my router

2.restarted the Roku Express via system settings.

3. unplugged the Roku Express for 60 seconds and plugged it back in

4. reset the network connection from the Roku system settings

5. did a factory reset on my Roku and nothing has worked. 

 

I have my Xfinity Wifi split into 2 networks, one being 5 ghz and the other being 2.4 ghz.  I've tried both networks with other devices and both networks are running fine.  At this point the only thing I can think of is that the network card within the Roku Express has died.  Does anyone else have any possible solutions?

1 Solution

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Mike_R1
Level 9

Re: Roku suddenly won't connect to wifi

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@R0kuStinks 

 

I also responded in another thread, but I'll respond here as well. I followed this tip as well as those found here --

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-code-14-30-But-Internet-Conne...

--and while my Roku device has stayed connected the longest  since this all began, I still can't cast from my phone to the device. (I think I'll start my own topic on that issue.)

View solution in original post

18 REPLIES 18\
gigi4
Level 7

Re: Roku suddenly won't connect to wifi

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I am having the same problem.

 

RokuKariza-D
Roku Employee
Roku Employee

Re: Roku suddenly won't connect to wifi

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Hello @BrutonGaster @gigi4

Thanks for posting here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Please keep us posted on how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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R0kuStinks
Level 8

Re: Roku suddenly won't connect to wifi

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So apparently, Roku can only connect to 2.4GHz frequency of your wifi and not the 5.0. I was having the same issue where the day before my Roku express was working fine, and the next day it wouldn't connect to wifi at all. I even did factory reset for the device, and that still didn't solve the issue. Make sure your wifi is split into two separate frequencies (Mine was not and apparently my router was automatically deciding which device connected to which frequency. I had to call my ISP to separate the two so when you try to connect to wifi, you will see two options with your network name, one with 2.4 in the name and other with 5 or 5.0 in the name.) After separating my two wifi frequencies, and connecting to 2.4 GHz wifi, it seemed to have connected fine. Now all I have to do is re-register my device, and log into all my streaming accounts again. Sigh! Hopefully ya'll dont have to factory reset and are able to connect without that step.

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Janelle2
Level 8

Re: Roku suddenly won't connect to wifi

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I’v figured it out, asWell. 

Enjoy- we’ll do the same. 

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Janelle2
Level 8

Re: Roku suddenly won't connect to wifi

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👍🏽

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Mike_R1
Level 9

Re: Roku suddenly won't connect to wifi

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@R0kuStinks 

 

I also responded in another thread, but I'll respond here as well. I followed this tip as well as those found here --

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-code-14-30-But-Internet-Conne...

--and while my Roku device has stayed connected the longest  since this all began, I still can't cast from my phone to the device. (I think I'll start my own topic on that issue.)

View solution in original post

BrutonGaster
Level 8

Re: Roku suddenly won't connect to wifi

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I don't get an error code.  The screen just says can't connect try restarting your router or Roku device. I have 2 devices in the house and both stopped working the same day.  I've not made any changes to my network.  The devices worked for 2 years and suddenly stopped.

I have taken every possible step to resolve the issue except for doing a factory reset on my router.  But I refuse to do that as I would have to do so much more work to restore all my settings and reconnect all my devices.

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Momofanathlete
Level 7

Re: Roku suddenly won't connect to wifi

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I’m having trouble connecting after over a year. Everything has been fine up until 2 weeks ago. It just wouldn’t connect anymore. I’ve done all of the trouble shooting you could possibly do. I’ve split my wireless networks up and it still isn’t connecting. I’ve had my internet technician come out and still can’t connect. I don’t know what the problem is. I’ve talked to so many people and no one can seem to help. 

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Janelle2
Level 8

Re: Roku suddenly won't connect to wifi

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..head over to your, internet providers app & adjust your settings, according to the comments.
Now, I’m unsure of the step in your particular providers setting. 

..I hope this further helps.

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