Wi-Fi & connectivity

[IgsPoke3]

Roku suddenly kicked me out of wifi connection (after two years of not doing that) and now it won’t connect. It displays an X as it searches for a wireless connection. I have restarted the Roku, Tv, and Router multiple times. Have reset network settings on the Roku and nothing is working. My router service is Spectrum so you can’t change the setting like I’ve seen some posts mention for Cfinity. The only thing I haven’t done is a factory reset but I doubt that would work anyway if nothing else has worked. Please help! 

[Michelle3]

Make sure the Roku device is powered through the wall outlet, and not the USB port on your TV set.  If the power is not the issue, then you probably have a defective Roku device.

~ Jordan

[RokuKariza-D]

Hi @IgsPoke3

Thanks for reaching out here in the Community.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

[IgsPoke3]

Hi thank you for the response. I saw some videos about changing the network name to bgn and also changing channels but that is impossible with spectrum. When you log in to the router service you don’t get any options of editing anything. It just lets you know what devices is using what. I just noticed that the roku is blinking a white light which it didn’t use to do. I think I’m gonna give up on this and get another one that can support the 5GHz network. I have another roku upstairs that uses the 5 and it still works great so something is definetly up with the 2.4. Thank you for your time! 

[RokuKariza-D]

@IgsPoke3

Thanks for the reply.

If you need help modifying your router settings, you can reach out to your internet service provider's customer support team for assistance. Since they are trained on how to configure their wireless gateway, they might be able to help you out with this matter.

We appreciate your patience and understanding.

All the best,
Kariza

[LBBOWLES1]

Mine keeps throwing the code 14.40 for password. I’m using the correct password for my internet device. My other TV's, cell, computer are all working fine. Roku express will not work. 

[Michelle3]

@LBBOWLES1  you probably have either a defective Roku, or you’re using an old password and somehow changed it.

~ Jordan

[LBBOWLES1]

It’s the same pw for all other devices connected. It surprisingly will connect to my iPhone hotspot. But not the suddenlink (Altice) I don’t know how to find the internet speed or whatever else I need to look for to see if that’s the issue.

[RokuKariza-D]

Hey @LBBOWLES1

Thanks for the post.

Is this the first time you will connect your Roku Express to your internet? Please be advised that your Roku Express 3930 is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. There are instances where the password of your 5 GHz band is different from the 2.4 GHz band. Ensure that the passwords are the same then try connecting your device once again. 

If you need help checking or modifying your router settings, we highly suggest contacting your internet service provider as they are able to assist you with that matter.

All the best,
Kariza

[IgsPoke3]

I’ve had the Roku for two years and it has worked fine. I did contact my router support and told them all about the bgn network and required channels for wireless service. They changed the settings and still no connections. Roku is just broken I guess…